Thursday, November 15, 2007

Talking Turkey

Thanksgiving is a time of giving thanks, usually over a meal with your family. It is a time when all gathered can share experiences during the past year that have caused them to feel grateful. However, sometimes the conversation can become a real turkey.

For some of us, Thanksgiving can mean mashed potatoes, gravy, pumpkin pie and four excruciating hours with the family. Here are some ideas for keeping the conversation going or changing direction, if it becomes inappropriate for the entire table:

  • Invite friends to join you. Outsiders tend to keep family members on their best behavior.
  • Invite everyone to talk about a memorable Thanksgiving. That “lost in the snowstorm” saga may seem hilarious after a few years.
  • Take a quick look at the news that morning. Find a fun and frivolous or ‘feel good’ story to comment on at the table. “Kitten Comes Home After 20 Years” would be a good choice.
  • For a change, actually listen to somebody you usually tune out -- and ask questions. Besides surprising the person, you might be able to head him (or her) in a direction that turns out to be entertaining.
  • Most of all, do whatever it takes to be pleasant. And remember it’s your mother’s job to criticize.

Putting a little communication planning under your belt -- before it gets too tight – can keep this holiday an appetizing occasion!

Tuesday, November 6, 2007

Nice To Meet You...But Don't Touch Me

With all the news about staph infections, lack of hand washing and the upcoming flu season, I have noticed more and more people starting to avoid shaking hands, even in business settings. The no-shake policy seems to be spreading, even in my communication seminars.

“I think I’m coming down with something” is still what most people say. In fact, it is so universally used, it may well be on its way to replacing “Nice to meet you” as this no-contact practice spreads. However, if you are willing to be a little daring, it is possible to be much more creative.

How else might you keep from shaking hands but not offend? Of course, putting your arm in a sling could be a bit much, but taking the initiative is essential. You definitely want to act quickly, before the other person can stick that hand out. I suggest you try one of these approaches to avoid that unnerving skin-to-skin contact. First say, “Please forgive me for not shaking your hand.” Then follow up with one of these:

  • “I just washed my hands, and they’re not quite dry.” This also allows you to offer a gentle reminder about the importance of frequent hand washing.

  • “I put gas in my car this morning, and I haven’t had a chance to wash my hands.” This one is more convincing if you actually do smell like gasoline.

  • “I’m performing with the symphony tonight, and I’m being extra careful with my hands today.” Make sure there really is a symphony performance and that you really can play an instrument, in case you get follow-up questions...or requests for tickets.

  • “I never shake hands because I sweat profusely.” Not pretty, but it will do the trick.

  • “Last night, I was showing my son how those karate guys break a board. I guess I did it wrong, because the feeling hasn’t returned to my hand yet.” Extra points for being such a great family person on this one.

  • “I know it’s odd, but I find people remember my name more often if I don’t shake their hand.” If you say this, they definitely won’t forget you.

  • “I’ve adopted the Japanese custom of exchanging business cards instead of shaking hands. It’s much more civilized, I think.” Say this with a slight bow, while you offer your business cards, holding it out with both hands.

  • Or, if you’re in a city with mass transit, just adopt the approach New Yorkers have used for years, says Judy Haveson, vice president and general manager of the New York office of Vollmer Public Relations. “I just got off the subway. Do you have any hand sanitizer?” No further explanation will be needed.

What if you get caught looking at an extended hand you just can’t ignore? People have been shaking hands for thousands of years. It’s an engrained part of our human interaction. Go ahead and shake. Just make sure to keep your own bottle of sanitizer at hand, so to speak.